Direct-to-Provider Messaging

Direct Provider Communication

Stay connected with your healthcare team through our secure messaging platform, designed to provide ongoing support and guidance between appointments.

Messaging Benefits

Immediate Access to Your Provider

• Direct communication with your primary care provider
• No intermediary staff or phone tag
• Secure, HIPAA-compliant messaging platform
• Message history for reference and continuity

Quick Response Times

• Responses typically within 24 hours during business days
• Urgent concerns addressed same day when possible
• Clear escalation process for emergent issues
• Weekend and holiday coverage for urgent matters

What You Can Discuss

Treatment Support

• Questions about medications or supplements
• Side effects or adverse reactions
• Dosage adjustments and timing
• Treatment plan clarifications

Symptom Monitoring

• New or changing symptoms
• Progress updates between visits
• Reaction to treatments or interventions
• Wellness check-ins and goal progress

Administrative Support

• Prescription refill requests
• Lab result questions
• Appointment scheduling needs
• Insurance and billing inquiries

Enhanced Care Coordination

Direct messaging enhances your care by:

• Reducing barriers to communication
• Providing timely guidance and reassurance
• Enabling proactive care adjustments
• Supporting your health journey between visits

Professional Boundaries

While we provide comprehensive messaging support, emergency situations should always be addressed through appropriate emergency services (911) or urgent care facilities.